Privacy Policy
Privacy Policy
This Privacy Policy explains how BIENBON VOYAGE PRIVATE LIMITED (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects personal and business information entered or processed through the CRM platform provided by helloGTX. By accessing or using the CRM, you agree to the practices described below.
1. Information We Collect
We collect and store the following types of information:
a. Company Information
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Company Name, Display Name
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Registered Address
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GSTIN
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Nature of Business (B2B / B2C)
b. Contact Information
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Contact Person Name
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Mobile Number
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Landline Number
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Email IDs
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Website
c. Owner/Staff Details
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Full Name
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Designation
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Mobile Number
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Email
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Role and Permissions
d. Financial Information
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Bank Account Details
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IFSC Code
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Branch Information
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Wallet Transactions and Add Fund Activity
e. Operational Data
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Bookings
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Leads
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CRM Activity
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Reports
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Staff Access Logs
2. How We Use the Information
Information collected within the CRM is used for:
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Managing business operations (Sales, Marketing, Bookings, Finance).
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Sending emails, invoices, confirmations, reminders, and marketing communication.
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Generating reports and analytics for internal decision-making.
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Improving system performance and ensuring accurate operations.
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Authenticating users, managing roles, and securing system access.
3. Data Sharing & Disclosure
We do not sell or trade your data.
Information may be shared only in the following conditions:
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With authorized staff members within your organization.
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With the CRM service provider (helloGTX) for support, maintenance, or troubleshooting.
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When legally required by government authorities or regulatory bodies.
All sharing is controlled, purposeful, and in alignment with this policy.
4. Data Security
We implement technical and administrative measures to safeguard data:
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Secure login protocols
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Role-based access controls
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Encrypted data channels where applicable
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Regular system monitoring and threat prevention measures
Despite these protections, no digital platform can guarantee absolute security. Users are responsible for keeping their login credentials confidential.
5. User Responsibilities
Users must ensure:
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Data entered is accurate, lawful, and up to date.
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Internal sharing complies with company policies.
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Login credentials are protected and not misused.
Any unauthorized access resulting from compromised credentials is the user’s responsibility.
6. Cookies & Tracking
The CRM may use cookies or session identifiers to:
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Maintain user sessions
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Improve dashboard performance
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Enable secure navigation
No personal information is stored inside these cookies.
7. Email & Communication Policy
The Sender Email ID (business@bienbonvoyage.com) is used for automated and manual communication.
Users must ensure that all outgoing communication respects spam regulations and legal guidelines.
8. Data Retention
We retain data as long as:
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The CRM account remains active, or
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It is required for legal, operational, or accounting purposes.
Upon account termination, data may be archived or securely deleted as per policies.
9. Third-Party Links & Integrations
If third-party tools (payment gateways, APIs, marketing platforms) are integrated into the CRM:
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Their own privacy policies apply.
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We are not responsible for external data handling practices.
Users must review these policies before activation.
10. Your Rights
Users may request:
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Correction of inaccurate data
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Updates to company or staff details
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Removal of outdated or unnecessary information
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Role or access modification
All requests must follow internal verification procedures.
11. Policy Updates
This Privacy Policy may be revised periodically to reflect legal or operational changes. Continued CRM use signifies acceptance of updated terms.
12. Contact Information
For concerns, corrections, or policy-related queries, contact:
BIENBON VOYAGE PRIVATE LIMITED
Email: business@bienbonvoyage.com
Registered Address:
50 52 Kambekar Street, 1st Floor, Office No. 6, Mumbai, India
